Terms and Conditions

Terms & Conditions

P&E Sports – Terms and Conditions (Holiday Camps & Sessions)

1. Bookings

All bookings must be made online via our website: www.pandesports.com.
Spaces are allocated on a first-come, first-served basis and are only confirmed once the booking form is completed and payment details are provided.

2. Payment Options

You can choose to pay in advance at the time of booking or pay on the day (where applicable).
For activities that operate on a subscription or membership basis, payments will be taken automatically on the agreed schedule (weekly or monthly).

3. Commitment to Payment

By completing the booking form, you agree to pay for the service booked.
If your child does not attend a booked session or camp, payment will still be required unless the cancellation terms below are met.
Failure to make payment may result in suspension from future bookings until the balance is cleared.

4. Cancellations and Refunds

Cancellations must be made at least 14 days prior to the first date of your booking to receive a full refund.
Refunds will be processed within 10 working days of approval.
Cancellations made within 14 days of the start date will not be refunded.
No refunds or credits will be given for individual days missed within a multi-day booking.

5. Changes to Bookings

Changes to dates or session times can be made up to 14 days before the first session, subject to availability.
Any requests after this period may not be accommodated.

6. Late Collection

All children must be collected promptly at the advertised finish time.
A £5 late fee will be charged for every 15 minutes (or part thereof) after the scheduled collection time.
Repeated late collections may result in exclusion from future sessions.

7. Cancellations by P&E Sports

In the unlikely event that P&E Sports must cancel a session or camp (e.g. due to weather, staffing, or facility issues), you will be notified as soon as possible.
You will be offered an alternative session or a full refund for any sessions cancelled by us.

8. Behaviour and Safety

P&E Sports reserves the right to remove any participant who displays inappropriate behaviour, endangers others, or repeatedly fails to follow staff instructions.
In such cases, no refund will be issued.

9. Health and Medical Information

Parents/guardians must provide full details of any medical conditions, allergies, or additional needs during the booking process.
P&E Sports cannot accept responsibility for issues arising from information not disclosed prior to attendance.

10. Photography and Media

P&E Sports may occasionally take photos or videos for promotional use on social media or marketing materials.
If you do not consent to this, please notify us in writing at the time of booking.

11. Contact Information

For all queries regarding bookings, cancellations, or payments, please contact:

Email: info@pandesports.com